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Introduction
Giggling Squid Restaurants, a popular chain of Thai restaurants, has been a customer of Yü Energy for over three years. We spoke to them to explore the challenges Giggling Squid Restaurants faced in managing their energy needs, the solutions provided by Yü Energy, and the benefits realised from this partnership.
With the aim to bring true Thai mealtime buzz to the UK, Giggling Squid Restaurants is renowned for its authentic Thai cuisine and vibrant dining experience. With multiple locations, managing operational efficiencies – including energy consumption – is crucial for their success.
Choosing Yü Energy
Giggling Squid Restaurants chose Yü Energy due to our competitive pricing. After over three years of collaboration, the decision has proven to be beneficial for more than just costs, addressing several operational challenges.
As many multi-site businesses will know, managing multiple accounts and meters can be a real challenge. Before switching to Yü Energy, Giggling Squid Restaurants faced significant issues with their energy management.
“We used to receive separate invoices that used to get lost and were not paid on time and then we used to receive disconnections and warrants.”
Yü Energy, alongside their energy consultants Professional Energy Services (PES), addressed these challenges by consolidating all meters into a single invoice. This streamlined billing process allowed Giggling Squid Restaurants to manage their accounts more efficiently, eliminating any issues of late payments and disconnections.
Key Benefits
This consolidated billing has proven to be one of the key benefits for Giggling Squid Restaurants, who said it is saving them both time and money on admin.
But this isn’t the only benefit their partnership with Yü has produced. Giggling Squid Restaurants also told us that they experienced savings in terms of their Finance teams’ time, and that our dedicated account managers have provided excellent service.
“Yü Energy has a dedicated Account Management Team who are always very helpful and ready to resolve any queries.”
Supporting our customers to mange their energy, make costs savings, and reduce the impact on their internal teams, is key to our service offering at Yü Energy, and it’s great to hear such positive feedback from Giggling Squid Restaurants.
Future Outlook
Giggling Squid Restaurants plan to maintain their partnership with Yü Energy for the foreseeable future, indicating a strong, ongoing relationship based on trust and mutual benefit.
“We would like to continue with Yü Energy as long as possible.”
“Yü Energy has great account management and fast, reliable, consolidated billing, and cares about their clients.”
Giggling Squid Restaurants’ experience with Yü Energy underscores the importance of efficient energy management and dedicated customer service. We strive to deliver the best possible service for all of our customers, with guidance and support at every step of the journey.
About Giggling Squid Restaurants
With restaurants across the UK, Giggling Squid Restaurants captures the essence of Thai mealtimes with bold flavors, exotic ingredients, and a variety of dishes perfect for sharing. The restaurant takes inspiration from Thai traditions, legends, and co-founder Pranee’s personal food memories. The menu features unique ingredients and offers a diverse selection, including sizzling stir-fries, luscious curries, spicy salads, fresh seafood, and Thai tapas. Giggling Squid Restaurants’ vibrant, floral interiors reflect Pranee’s personal touch, creating a dining experience that delights both the eyes and taste buds.
About Professional Energy Services (PES)
Professional Energy Services Limited (PES), one of the UK’s longest-established commercial energy consultants, provides comprehensive energy and utility management services. With over 20 years of experience, PES supports a wide range of clients, from well-known household brands to SMEs, helping them control costs, improve margins, and meet regulatory compliance. They procure competitive energy contracts, working with established suppliers, such as Yü Energy, to get great deals for their clients.