TPI FAQs – Your Questions, Answered!

Navigating the energy market as a Third-Party Intermediary (TPI) comes with many questions, from contract options to commission structures. To support our partners, we’ve compiled this FAQ section covering key topics such as energy plans, green energy options, contract lengths, and the role of a Letter of Authority (LOA) in the procurement process. Whether you’re new to the industry or looking to refine your services, this guide provides the essential information you need to work effectively with energy suppliers and better serve your clients. 

We offer a range of different energy plans, designed to suit the diverse needs of your customers. Whether you want to lock in fixed rates for your clients or help your customers take advantage of market fluctuations with a Flex Plan, we can help you find the best option. 

We also offer green plans, using 100% REGO-backed electricity and carbon neutral gas, so you can help your clients reach their sustainability goals.  

Yes, our green energy contracts are a great way for your customers to do their bit for the planet and reduce their carbon footprints, without breaking the bank.  

Our green plans use 100% renewably sourced, REGO-backed energy. 

Our standard contract lengths are 12, 24 or 36 months, so your customers can pick a plan to suit them. 

Renewing is easy and hassle-free too! 

Yes, our online customer portal, MyAccount enables your clients to manage their energy easily, with access to meter reads and billing history at their fingertips. 

All of our energy plans are also smart meter mandatory, helping customers stay on top of their energy usage. 

At Yü Energy, we pride ourselves on offering competitive rates and great service to all of our partners and their clients.  

To find out more about our performance, and what our existing partners say about us, check out our TPI Satisfaction Survey breakdown. 

The purpose of a Letter of Authority (LOA) in the energy procurement process is to grant permission for a broker or third party to act on behalf of a client when dealing with energy suppliers. This includes accessing important account information, such as consumption data, billing history, and contract details, as well as negotiating energy contracts or pricing options. 

Yes, an LOA is necessary to obtain account information and communicate with energy suppliers on behalf of the client. 

The duration of the LOA varies but is typically valid for 12 months, unless a specific duration is agreed upon. 

To discuss our commission structure, please get in touch with us using the form on this page. A member of our broker team will get in touch to discuss the benefits our partners receive.