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Back Office Support – Apprentice Scheme

Are you looking for career change?

Yu Energy is recruiting for a permanent Back Office Support to work in Nottingham. This role involves reporting to the Back-Office Manager.

The Back-Office prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business, and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.

Location: Nottingham Business Park, NG8 6PY
Department: Back Office
Salary: Competitive
Type: Permanent
Working Hours: Full Time – 37.5 hours per week
Reporting to: Back Office Manager

Your Role

To support the Back Office with 1st line support queries within the Billing Department & from different areas within the business.  The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels.  Job responsibilities include, but are not limited to;

  • Learning to assist with inbound & outbound email queries
  • Learning to support Billing Analysts with 1st line queries
  • Developing skills to manage deadlines and stake holders expectation
  • Assisting with email inboxes and managing time
  • Administration of Meter Readings into the billing system
  • Learning & developing numerical skills
  • Developing & Learning relationship skills with key Stake Holders.
  • Assisting with recording written information on systems.
  • Ability to work under pressure and manage multiple deadlines

Essential Skills/Qualifications

  • GCSE, Grade A-C in Maths and English or equivalent
  • Willing to learn & develop new skills
  • A good accuracy of attention to detail required
  • Able to manage time effectively

Desirable Skills

  • Good MS Excel skills
  • Flexible, adaptable and a strong team player
  • Confident in handling written correspondence

Company Benefits:

  • Travel loan scheme
  • Holiday – 22 days + bank holidays
  • Appointment Allowance
  • Leave early on your birthday
  • Buying Annual Leave Scheme (Up to 5 days)
  • 3 days annual leave extra if you get married
  • Childcare & Eye test Vouchers
  • Yu Made a Difference Awards
  • Employee Assistance Programme
  • Team Activities
  • Concierge Services
  • Learning & Development Opportunities
  • Discounted Car Leasing
  • Discounted Health Club Membership
  • Pension Scheme
  • Well Being Reward
  • Annual Salary Review

Interested? Please send your CV to careers@yuenergy.co.uk