0115 975 8258

Billing Advisor

The Back-Office prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business, and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.

Location: Nottingham Business Park, NG8 6PY
Department: Billing
Salary: Competitive
Type: Permanent
Working Hours: Full Time – 37.5 hours per week
Reporting to: Back Office Manager

Yu Energy is recruiting for a permanent Billing Advisor to work in Nottingham. This role involves reporting to the Back-Office Manager.

Your Role

To support the Back Office with 1st line support queries within the Billing Department & from different areas within the business.  The role will also include day to day support of tracking outstanding queries and managing standard level agreements with internal & external agents. Supporting the maintenance & smooth running of the Billing Engine, resolving billing exceptions, queries & reporting failures/success on an account level. Job responsibilities include, but are not limited to;

  • Assisting with inbound & outbound email queries
  • Resolving billing discrepancies & rebilling accounts as necessary
  • Supporting Billing Analysts with maintenance & smooth running of Billing System
  • Maintenance of team inboxes
  • Administration of Meter Readings & GSOS payments on accounts
  • Liaison with customer facing teams to handle complex customer enquiries and resolve the enquiry with the customer
  • Assisting with payment processing & data cleansing activities.
  • Assisting with administration of payment information into Gas/Electricity system.
  • Working through 1st line queries from all departments within the business.
  • Assisting with account set up of large multisites in billing system for group billing
  • Assisting with recording information required to resolve complex queries i.e. metering/external agent queries.
  • Liaising with External Data/Metering agents to convey information to resolve queries.
  • Supporting Billing Analysts with producing billing statistics to report to Line manager
  • Ability to work under pressure and manage multiple deadlines

Essential Skills/Qualifications

  • GCSE, Grade A-C in Maths and English or equivalent
  • High level of accuracy & attention to detail required
  • Able to manage time effectively and prioritise own workload
  • You will be self-driven and results orientated

Desirable Skills

  • Experience within the energy industry
  • Good MS Excel skills
  • Knowledge of the industry data flow
  • Exposure to working with DC/DA, DNO & MOP
  • Strong interpersonal skills
  • Flexible, adaptable and a strong team player
  • Confident in handling written correspondence and inbound and outbound calls
  • Ability to work at pace and with ambiguity in a changing business
  • Experience in the energy industry is preferred
  • A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders

Company Benefits:

  • Travel loan scheme
  • Holiday – 22 days + bank holidays
  • Appointment Allowance
  • Leave early on your birthday
  • Buying Annual Leave Scheme (Up to 5 days)
  • 3 days annual leave extra if you get married
  • Childcare & Eye test Vouchers
  • Yu Made a Difference Awards
  • Employee Assistance Programme
  • Team Activities
  • Concierge Services
  • Learning & Development Opportunities
  • Discounted Car Leasing
  • Discounted Health Club Membership
  • Pension Scheme
  • Well Being Reward
  • Annual Salary Review

Interested? Please send your CV to careers@yuenergy.co.uk