0115 975 8258

Billing Analyst

The Back-Office prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business, and are also responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.

Location: Nottingham Business Park, NG8 6PY
Department: Billing
Salary: Competitive
Type: Permanent
Working Hours: Full Time – 37.5 hours per week
Reporting to: Back Office Manager

Yü Energy are one of the UK’s fastest growing business gas and electricity suppliers, supplying thousands of companies across the country. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices, specifically tailored to the needs of commercial customers. With average 20 new employees each month we are looking for talented and ambitious people to join our rapidly growing business supporting our mission to become the UK`s Premier Energy Supplier.

Yu Energy are recruiting for a permanent Billing Analyst to work in Nottingham. This role involves reporting to the Back-Office Manager.

Your Role

To support the Back Office in assimilating a variety of Billing & Exceptions analyses, which will include maintenance & smooth running of the Billing Engine, resolving billing exceptions, queries & reporting failures/success on an account level.

  • Working within the Back-Office team and supporting maintenance & smooth running of Billing System
  • Working through System exceptions to resolve billing queries
  • Account set up of large multisites in billing system for group billing
  • Working alongside other departments to resolve complex billing queries, i.e. Metering/Data Exceptions
  • Liaising with External Data/Metering agents to resolve complex billing queries
  • Supporting with producing billing statistics to report to Line manager
  • Coordinating of Billing tasks to ensure weekly/monthly targets are met
  • Ability to work under pressure and manage multiple deadlines
  • You will be able to build effective inter-departmental working relationships
  • You will need to be flexible and a strong team player, as the role will develop over time

Essential Skills/Qualifications

  • Experience within the energy industry
  • GCSE, Grade A-C in Maths and English or equivalent
  • High level of accuracy & attention to detail required
  • Good MS Excel skills
  • Able to manage time effectively and prioritise own workload
  • You will be self-driven and results orientated
  • Be proactive in looking at challenges and suggesting/driving change

Desirable Skills

  • Knowledge of the industry data flow
  • Exposure to working with DC/DA, DNO & MOP
  • Exposure to system root cause analysis & solutions
  • Advanced MS Excel skills including macros
  • SQL reporting experience

Company Benefits:

  • Travel loan scheme
  • Holiday – 22 days + bank holidays
  • Appointment Allowance
  • Leave early on your birthday
  • Buying Annual Leave Scheme (Up to 5 days)
  • 3 days annual leave extra if you get married
  • Childcare & Eye test Vouchers
  • Yu Made a Difference Awards
  • Employee Assistance Programme
  • Team Activities
  • Concierge Services
  • Learning & Development Opportunities
  • Discounted Car Leasing
  • Discounted Health Club Membership
  • Pension Scheme
  • Well Being Reward
  • Annual Salary Review

Interested? Please send your CV to careers@yuenergy.co.uk