0115 975 8258
customercare@yuenergy.co.uk

Relationship Manager

Yü Energy are one of the UK’s fastest growing business gas and electricity suppliers, supplying thousands of companies across the country. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices, specifically tailored to the needs of commercial customers. With average 20 new employees each month we are looking for talented and ambitious people to join our rapidly growing business supporting our mission to become the UK`s Premier Energy Supplier.

 
Location: Nottingham Business Park, NG8 6PY
Department: Relationship Manager
Salary: Competitive
Type: Permanent
Working Hours: Full Time – 37.5 hours per week
Reports To: Relationship Team Manager

Company Benefits:

  • Travel loan scheme
  • Holiday – 22 days + bank holidays
  • Appointment Allowance
  • Leave early on your birthday
  • Buying Annual Leave Scheme (Up to 5 days)
  • 3 days annual leave extra if you get married
  • Childcare & Eye test Vouchers
  • Yu Made a Difference Awards
  • Employee Assistance Programme
  • Team Activities
  • Concierge Services
  • Learning & Development Opportunities
  • Discounted Car Leasing
  • Discounted Health Club Membership
  • Pension Scheme
  • Well Being Reward
  • Annual Salary Review

Role: Key business contact for a portfolio of customer accounts and delivering an excellent standard of service.

Responsibilities / Accountabilities:

  • Act as the main point of contact for a portfolio of customer accounts ensuring a great customer experience is delivered to Yu Energy’s customers
  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Seek to deliver a successful first contact resolution wherever possible
  • Liaison with non-customer facing teams to handle complex customer enquiries and resolve the enquiry with the customer
  • Proactively recognise opportunities to take customer payments
  • Ensure that all customer enquiries are managed, resolved and closed within agreed timescales
  • Manage customer onboarding- production and issue of welcome packs.
  • Managing any customer complaints
  • Processing of customer changes of tenancy
  • Support the collection and maintenance of customer data to enable efficient servicing of customers
  • Manage the renewal and retention of customer accounts
  • Management of contract terminations
  • Production of renewal offers
  • Management product switches for customers wanting to move to fix term contract and maintenance of correct prices in the system

Capabilities Required:

  • Experience within a busy customer services/operations environment
  • Confident in handling written correspondence and inbound and outbound calls
  • Driven to provide an excellent customer service with a timely, successful resolution of customer enquiries
  • Strong interpersonal skills with the ability to diagnose problems and offer solutions
  • Requires high standards of accuracy and attention to detail
  • Ability to work at pace and with ambiguity in a changing business
  • Able to consistently display the Yu Energy habits
  • Experience in the energy industry is preferred
  • A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders

Qualifications: GCSE, Grade A-C in Maths and English or equivalent

Interested? Please send your CV to careers@yuenergy.co.uk