As Yü Energy will be your licensed supplier, you’ll move to our terms and conditions, which can be viewed here. There are some differences between your current terms and conditions and Yü Energy’s terms and conditions.

Around 60 days before your contract is due to end, Clear Business will send you a renewal letter, which includes important information such as what happens at the end of your contract, the price you’ll pay once your contract ends, and what you need to do if you want to transfer your services to another provider.

We’d love to talk to you about a further fixed period. If you’ve already received this letter, call Clear Business today on 0161 552 6311 to talk about your options. They are available Monday to Friday, 8am to 5.30pm.

If you’ve not yet received the renewal letter, we can still talk to you about your options.

Your energy bills will look a little different. You’ll see both a Clear Business and Yü Energy logo on your bill, like you can see above. Your bill will be sent by Yü Energy in the first week of the month.

Paying by Direct Debit? Payments for your electricity and/or gas services will now be collected by Yü Energy, as the licensed supplier of your business energy. If you’ve got any questions about your Direct Debit, please call Yü Energy’s customer service team on 0115 865 6693 and they will be happy to help you.

Please be aware that paying by BACS will incur a £20 charge. To avoid this charge, please set up a new Direct Debit through My Account or by calling 0115 865 6693.

If you only take electricity and/or gas services, the Direct Debit will automatically be collected by Yü Energy. We’ll take care of this for you, there’s nothing you need to do. Your bank may notify you of the change. For your peace of mind, here’s a copy of the Yü Energy Direct Debit Guarantee:

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits:

If there are any changes to the amount, date or frequency of your Direct Debit Yü Energy will notify you 7 calendar days in advance of your account being debited or as otherwise agreed. If you request Yü Energy to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Yü Energy or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when Yü Energy asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

You need to make sure that future payments relating to your electricity and/or gas services are made directly to Yü Energy. 

These are the details you’ll need when making the payment:  

Account Name: YU ENERGY RETAIL LIMITED
Account Number: 11029711  
Bank Sort Code: 16-16-18  
Reference: Your Yü Energy account number

We will send you a welcome pack, which includes your new account number, once your account has been transferred.

If you have other products from Clear Business, you’ll need to set up a separate Direct Debit with Yü Energy for your electricity and/or gas services. You can do this here.

Clear Business will continue to send you monthly bills for the other services they provide you with and will collect your Direct Debits for those services. If you need to set up a Direct Debit with Clear Business, you can do this here.

Any outstanding balance for your electricity and/or gas services due to Clear Business will be transferred to Yü Energy at the same time or shortly after your electricity and/or gas services. Payment will then be collected by Yü Energy. If there’s a delay in the transfer of any outstanding balance from Clear Business to Yü Energy, your first bill from Yü Energy might be lower than usual, but this will be corrected in the next bill.

You’ll need to speak to Clear Business about that. Simply call the team on 0333 014 3131, they’re available Monday to Friday, 8am to 6pm.

Giving you the best service is important to us. If you have an existing complaint about your electricity and/or gas service with Clear Business, they will continue to deal with it for you. If you have a complaint about your service once you’ve transferred to Yü Energy, we will be happy to help. You can contact us on 0115 865 6693.

You’re in safe hands with Yü Energy, but we understand that you may not want to switch at this time. If you don’t have an outstanding balance with Clear Business and want to remain with them, let them know. They will continue to supply your service until the end of your fixed term contract, after which you’ll have to arrange to transfer your services away from them. If you have an outstanding balance with Clear Business, your service will move to Yü Energy in accordance with the terms and conditions of your contract.

You’ll need to let both Clear Business and Yü Energy know. The easiest way to do this is online at: www.clearbusiness.co.uk/help-and-support/cot-moving-premises/; and www.yuenergy.co.uk/change-of-tenancy-cb/.

If you’re eligible for a smart meter, please book a smart meter installation via our online portal or by calling 0115 865 6693.

If you’ve not found the answer to your question above, or if you have any further questions regarding the new partnership, you can contact either the team at Yü Energy or Clear Business:

Yü Energy: 0115 865 6693. We’re here Monday to Friday, 9am to 5pm.

Clear Business: 0333 014 3131. They’re available Monday to Friday, 8am to 6pm.