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Contact

GEt in touch

Can’t find the help you need? Our friendly team are on hand to answer your queries.

For further help and support, please contact our team on 0115 975 8258 or via LiveChat for the fastest response. Alternatively, raise a case here, using the relevant form.

Why not head over to our Yü Energy support page where you can find helpful information and downloadable forms.

 
During the festive period our opening times will be changing to the below:

24th December – 9am – 2pm

25th December – Closed

26th December – Closed

27th December – 9am – 5pm

30th December – 9am – 5pm

31st December – 9am – 2pm

We will be open as usual again from 9am – 5pm on Thursday 2nd January 2025.

 

By Phone

Talk to an expert right now

0115 975 8258

We’re open Monday to Friday 9am – 5pm

Speak to a LiveChat agent

START A CHAT

Fill in the relevant form below and a member of the team will be in touch

How can we help?

Send us an enquiry

For anything else we can help you with, get in touch. If you have an account number, please provide it in the form below so we can deal with your query as quickly as possible.

Are you an existing customer? *
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Make a complaint

Please fill out the form below if you want to make a complaint. We’ll work to resolve your situation as quickly as possible and endeavor to respond in full within 10 working days.

For more information, please refer to our Complaints Handling Procedure.

Are you an existing customer? *
Yes
No
Category *
Sub Category *

Broker

For Energy Brokers, Consultants or Third-Party Intermediaries (TPIs) looking to work with us, please complete the form below.

Broker

We will use the information you provide to respond to your query. For further information about how we use data collected on our website, see our Privacy Policy. For all investor enquiries, please visit our Yü Group Plc website.

Please select a valid form

Office Address

Yü Energy
Unit 2, Horizon Place,
Mellors Way,
Nottingham,
NG8 6PY

Opening Hours

We are open Monday to Friday 9am to 5pm*

*excluding bank holidays

Road

Our site has excellent road connectivity, located adjacent to the M1 and national motorway network.

From M1:
Leave the M1 at Junction 26, taking the A610 towards Nottingham-staying in the right-hand lane. At the roundabout, take the last turning off: the A6002 to Stapleford/Strelley. At the next roundabout, take the last exit onto Mellor’s Way.

From Nottingham City Centre
From the ring road, join the A610 (to M1 north/Eastwood/Ripley). Continue until half a mile from Junction 26 of the M1. At the second turning: the A6002 to Stapleford/ Strelley. At the next roundabout, take the last exit into Mellor’s Way.

Local transport

By bus:
Catch the L2 from Nottingham city centre to Nottingham Business Park with a 2-minute walk to the Yü Energy office. The whole journey takes roughly 30 minutes.

For more information, visit
https://www.nctx.co.uk

By taxi:
Nottingham City Centre to Nottingham Business Park, takes roughly 15 minutes.

• Nottingham Cars – 01159700700

• DG Taxis – 01159607607

By Tram:
From Phoenix Park you will need a 7 minute taxi or it is a 40 minute walk to the Yü Energy Office.

For more information, please visit
https://thetram.net/maps-times.aspx

Rail

We are located about 5 miles from Nottingham Rail Station which currently provides regular direct rail services to London in around 1 hr 35 minutes. Arrive at Nottingham Station, then take either a tram, bus or taxi to the Yü Energy Office.

For more information, please visit
https://www.eastmidlandstrains.co.uk

Office Address

The Energy Centre
2 North Gate Street
Leicester
LE3 5BZ

Opening Hours

We are open Monday to Friday 9am to 5pm*

*excluding bank holidays

Road

Our office is located in the centre of Leicester. There is on site parking which is accessed via Soar Lane, if using a Sat nav please use the postcode LE3 5DE.

Local transport

With its central location, our Leicester office is served by a wide range of bus services.

For more information, please visit
https://www.leicester.gov.uk/transport-and-streets/travelling-by-bus

Rail

We are a 20 minute walk from Leicester railway station.

For more information, please visit
https://www.eastmidlandstrains.co.uk

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Our opening hours are different over the festive period. Find out more information here.