No. As Yü Energy have always been the licensed supplier to your premises, there will be no disruptions to your supply.

Your bills will now be co-branded with Dyce Energy and Yü Energy, and your payments will be made directly to Yü Energy.

There will be no other changes at this time. Dyce Energy will remain your main point of contact for customer services, and your rates will not change.

Whilst we’re in the process of transferring accounts from Dyce Energy, we are not asking Dyce customers to book in their smart meter installation. However, all of our contracts are smart meter mandatory, and we will be asking customers to book their installation in the future. We will contact you about this with more information nearer the time.

No, there will be no changes to your agreed rates.

If you have received a letter from Yü Energy asking you to set up a new Direct Debit or cancel your existing Direct Debit, please ignore this. A new agreement has now been agreed between Dyce Energy and Yü Energy, and we will automatically transfer your existing Direct Debit.

If you have already sent your Direct Debit details to Yü Energy, please do not worry. We will use these details to set up a new Direct Debit for you.

All customer service enquiries will remain with Dyce Energy.

You can contact the Dyce Energy team via:

Contact form: dyce-energy.co.uk/contact

Live chat: Dyce-energy.co.uk Customer portal: https://dyce-yourenergyonline.co.uk/#/login/

Any existing complaints or disputes will remain with Dyce Energy.

If you are out of contract and would like to arrange a new contract, please contact Dyce Energy for a quote.

dyce-energy.co.uk/get-a-quote

Yes. The contract you agreed with Dyce Energy states that you are liable for any payments to Yü Energy as the licensed supplier for your premises.

If you believe you have received these communications in error, please contact Dyce Energy, and we will check your account for you.

Alternatively, you can enter your postcode on Find My Supplier to find your gas supplier or contact your local distribution company, who will be able to help you find your electricity supplier. These are independent services and you can find them using the links below.

Find My Supplier (Gas): www.findmysupplier.energy/

Find My Network Operator (Electricity): www.energynetworks.org/customers/find-my-network-operator/

Any outstanding balance owed to Dyce Energy will still be owed directly to Dyce Energy.

If you have previously agreed to switch Supplier with Dyce Energy, this will still go ahead.

You will still need to contact Dyce Energy if you are moving out of a property.

Yes, any previously agreed outstanding refunds will be issued by Dyce Energy directly.

Your agreement will still continue with Dyce Energy, however, your billing will now be issued directly by Yü Energy.

We understand you may have concerns regarding this new partnership, we want to assure you that your supply will not be disrupted.

Our teams are working hard behind the scenes to ensure the transition is as seamless as possible, whilst ensuring we are keeping you informed as we progress

If you have any further questions regarding the new partnership, you can contact Dyce Energy via:

Contact form: dyce-energy.co.uk/contact

Live chat: dyce-energy.co.uk

Customer portal: https://dyce-yourenergyonline.co.uk/#/login/