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Dyce Customer FAQs
DYCE ENERGY AND YÜ ENERGY PARTNERSHIP – FAQs
What has happened?
Dyce Energy currently provide energy to you under a white label agreement with Yü Energy. Yü Energy and Dyce Energy have now agreed a new partnership which will result in a slight change to the way you are billed for your energy.
From August 2024, Dyce Energy and Yü Energy will work together under a new arrangement where you will receive co-branded bills and Yü Energy will collect your payments directly.
As Yü Energy have always been your licensed supplier, there will be no disruptions to your supply, and no changes to your rates.
What happens next?
We are currently in the process of transferring your Direct Debit and billing information to Yü Energy. This means, going forward, you will receive co-branded bills and your payments will be made directly to Yü Energy.
You will receive a notification from Yü Energy once your Direct Debit has been transferred. Your payments will then continue as normal and there will be no changes to your supply.
Frequently Asked Questions
Your final bill with Dyce Energy will be available at the beginning of August for energy consumed in July. If there are any amendments, these will be available on your portal and reflected on your next bill.
No. As Yü Energy have always been the licensed supplier to your premises, there will be no disruptions to your supply.
Yü Energy are a leading UK-based business energy supplier offering gas, electricity and water solutions to businesses of all sizes. We have over 70,000 business meters contracted and are a PLC, listed on the London Stock Exchange.
Since its establishment in 2014, Yü Energy has been committed to providing affordable and transparent energy solutions. We provide flexible and personalised business energy options that are tailored to the specific needs of each customer. Alongside core energy offerings, we are also supporting customers in the transition to net zero, with sustainable solutions including smart meter installation, pure green energy plans, and EV chargepoint installation.
Your initial co-branded bill will be available to you at the beginning of September for energy consumed in August. This may include some of your July consumption depending on when you gave a meter read.
Your bills will now be co-branded with Dyce Energy and Yü Energy, and your payments will be made directly to Yü Energy.
There will be no other changes at this time. Dyce Energy will remain your main point of contact for customer services, and your rates will not change.
These changes are already underway. You will receive co-branded billing and your payments will be made directly to Yü Energy from your August bill. We will ensure that the last reading used by Dyce is the first reading used for this new arrangement.
Whilst we’re in the process of transferring accounts from Dyce Energy, we are not asking Dyce customers to book in their smart meter installation. However, all of our contracts are smart meter mandatory, and we will be asking customers to book their installation in the future. We will contact you about this with more information nearer the time.
No, there will be no changes to your agreed rates.
If you have received a letter from Yü Energy asking you to set up a new Direct Debit or cancel your existing Direct Debit, please ignore this. A new agreement has now been agreed between Dyce Energy and Yü Energy, and we will automatically transfer your existing Direct Debit.
If you have already sent your Direct Debit details to Yü Energy, please do not worry. We will use these details to set up a new Direct Debit for you.
All customer service enquiries will remain with Dyce Energy.
You can contact the Dyce Energy team via:
Contact form: dyce-energy.co.uk/contact
Live chat: Dyce-energy.co.uk Customer portal: https://dyce-yourenergyonline.co.uk/#/login/
Any existing complaints or disputes will remain with Dyce Energy.
If you are out of contract and would like to arrange a new contract, please contact Dyce Energy for a quote.
Yes. The contract you agreed with Dyce Energy states that you are liable for any payments to Yü Energy as the licensed supplier for your premises.
If you believe you have received these communications in error, please contact Dyce Energy, and we will check your account for you.
Alternatively, you can enter your postcode on Find My Supplier to find your gas supplier or contact your local distribution company, who will be able to help you find your electricity supplier. These are independent services and you can find them using the links below.
Find My Supplier (Gas): www.findmysupplier.energy/
Find My Network Operator (Electricity): www.energynetworks.org/customers/find-my-network-operator/
Any outstanding balance owed to Dyce Energy will still be owed directly to Dyce Energy.
If you have previously agreed to switch Supplier with Dyce Energy, this will still go ahead.
You will still need to contact Dyce Energy if you are moving out of a property.
Yes, any previously agreed outstanding refunds will be issued by Dyce Energy directly.
Your agreement will still continue with Dyce Energy, however, your billing will now be issued directly by Yü Energy.
We understand you may have concerns regarding this new partnership, we want to assure you that your supply will not be disrupted.
Our teams are working hard behind the scenes to ensure the transition is as seamless as possible, whilst ensuring we are keeping you informed as we progress
If you have any further questions regarding the new partnership, you can contact Dyce Energy via:
Contact form: dyce-energy.co.uk/contact
Live chat: dyce-energy.co.uk
Customer portal: https://dyce-yourenergyonline.co.uk/#/login/