FAQ

If we haven’t received a meter reading from you, we’ll do our best to provide you with an estimated bill for the previous month. This is calculated on your average usage and the current electricity or gas rates for that month, a recent meter reading will ensure you receive an accurate bill.

Please check:

• Has your bill been estimated? This is denoted by an ‘E’ on your bill.
• The dates on your bill
• That the meter serial number matches the one on your bill

If you have an actual meter reading, check that the reading present on your bill is the same as the one that you sent us. If it is different, please contact our team on 0115 975 8258 or via LiveChat for the fastest response. Alternatively, raise a case here, using the relevant form.