All payments are collected on a monthly basis in advance by Direct Debit (DD) on or around the 1st of the month for that month. A usage bill will be sent out quarterly showing the payments collected and any outstanding balance for that quarter.
The timing of your 1st DD collection may differ slightly from the information above, however, you will receive a payment notification via email 14 days before we debit your account.
The amounts you pay for your gas will vary depending on the time of the year and your annual usage.
Our billing system uses what we call a ‘heating curve’ and estimates each months costs based on the time of year. Meaning costs will vary month to month, they are higher in the winter and lower in the summer. The costs are based on your yearly consumption (obtained from the industry) multiplied by your unit rate plus any standing charge.
At the end of each quarter, a bill will be raised showing you how much energy you have used, how much you have paid and your account balance (an estimated read will be used if you do not provide an actual read), how much you have paid, and your account balance.
Should you wish to have a meter read included on your bill then you must submit that meter read no later than the 20th of the month in which the bill is to be raised. This way you will be billed up to your meter read the day you submit it and the remainder period for the month will be estimated. Reads submitted after the 20th of the month may not appear on your bill.
If you smell gas or are concerned about a gas-safety matter you should contact the National Gas Emergency Services on 0800 111 999 immediately.
You should also ensure you have:
At the time of your call to the emergency services the kind of information they require will include: