Make a Complaint

Whilst we always try to deliver the best possible service, sometimes things don't go to plan.

Please fill out the form below if you want to make a complaint. Alternatively, get in touch with us by ringing 0115 975 8258 or email We'll work to resolve your situation as quickly as possible and will get back to you within 10 working days.

For more information, please refer to our Complaints Handling Policy.

How would you like to be contacted?

Once submitted, you should receive an email confirming we have received your complaint. We will get back to you in 10 working days.

We will use the information you provide to respond to your query. For further information about how we use data collected on our website, see our privacy policy