Closing Your Account

Termination of contract is required for all non-microbusiness accounts with Yü Energy. 

TERMINATING A FIXED RATE CONTRACT  

If you are on a Fixed Energy Plan and submit a termination notice more than 30 days prior to your contract end date, your contract will not be terminated until your contract end date.  

We will send you a renewal reminder 60 days before the end of your contract and will continue to send reminders if no action is taken. 

If you have submitted your termination notice 30 days prior to your contract end date, you will then be free to leave Yü Energy, providing there is no outstanding balance on your account.  

If we do not hear from you before your contract end date, your supply will continue on Extended Supply Rates, this will have been detailed in your renewal offer emails.   

If you’re unsure when your contract end date is, you can check your account details in My Account  to find the exact end date. 

TERMINATING WHILE ON AN OUT-OF-CONTRACT TARIFF  

Customers on Transition or Freedom Energy Contract need to provide 30 days’ termination notice.  

Customers on a Deemed tariff do not need to provide 30 days’ termination notice.  

To terminate your account, you’ll need to send us your notice of termination by raising an enquiry on our Contact Us page. 

If you are on our Extended Supply Period rates, you cannot terminate your contract until the end of the Extended Supply Period. To terminate your contract after this period, please serve 30 days termination notice from the end date.  

For more information visit our Business Terms and Conditions. 

If you are classed as a Microbusiness and you wish to end your fixed-term contract, you are no longer required to give 30 days’ notice of your termination. The only exception to this, is if your commercial deal expires, and your business is put on an ‘evergreen’ or ‘rollover’ tariff.  

You are still required to notify us of your termination by raising a case via the Contact Us page, though a 30-day notice is not required.  

A Microbusiness is classed as a non-domestic consumer who: 

1. Employs fewer than 10 employees (or full time equivalent) and has an annual turnover or balance sheet no greater than £1.7 million 

1. Uses no more than 100,000 kWh of electricity per year; or 

1. Uses no more than 293,000 kWh of gas per year 

TRADITIONAL METERS  

For a traditional meter (non-smart), you’ll need to submit your final meter reading on the day your contract ends in order for us to provide you with an accurate final bill. If you fail to submit your final meter reading, we will send you an estimated bill.  

Once we have your final meter readings and your account has been billed, we will be able to arrange a refund any outstanding balances on your account.  

 You can submit your meter readings through My Account. 

SMART METERS 

If you have a smart meter, you do not need to submit a reading, as we will take your reading directly from your smart meter.  

Make sure you have paid any outstanding debt on all of your accounts (not just the ones you wish to switch) before your contract end date to ensure that your transfer to your new supplier can go ahead. We reserve the right to object to your termination and switch if you have an outstanding balance on your account.  

If we owe you credit, you must request a refund, this can take up to 7 working days once processed.  

If you have any further queries, please contact our team , who will be happy to help. We hope to work with you again in the future.