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Closing Your Account

Leaving Yü Energy? We’ll be sorry to see you go

If you decide to leave we’ll be sad to see you go, however, we believe that switching between suppliers should be a hassle-free process. To make your switch as simple as possible we’ve created a short guide to help you along the way.

Following the simple steps below will ensure that closing your account(s), is as straightforward as possible.

Please ensure you have:

    • Served a valid termination within your contract termination window.
    • Provided us with your final meter reading(s).

Ensured that all bills are paid and up to date, otherwise we may object to the transfer.

Terminations

Termination of contract is required for all accounts with Yü Energy. The terminations process will differ depending on whether you are a micro-business or are a non-microbusiness. If you terminate your account and do not arrange a new supplier, we will transfer you to our Transition Price Plan until another supplier registers your supply.

Micro-businesses

If you are a micro-business you can terminate your contract at any time. You will be sent a renewal offer letter (via email), 60 days prior to your contract end date.

If you are on a Fixed Energy Plan and submit termination notice more than 30 days prior to your contract end date, your contract will be terminated at your contract end date. You will then be free to leave Yü Energy, as long as there is no outstanding balance on your account.

If you submit a termination request within 30 days of your Fixed Energy Plan contract end date, you are able to leave 30 days after your valid termination request was sent. You will move onto our Freedom Energy Plan for the period between your Fixed Energy Plan contract end date and the date you leave Yü Energy.

If we do not hear from you before your contract end date, your supply will continue on our variable Freedom Energy Plan which is detailed in the renewal offer letter

Non-microbusinesses

The termination window for a non-micro business is 120 – 90 days prior to your contract end date.

You will be sent a renewal offer letter (via email), 120 days prior to your contract end date. This should prompt you to let us know your intentions with your supply. If we do not hear anything from you within your termination window, we will at our discretion, extend your supply contract with a new Fixed Energy Plan for a 12 month period, beginning at your existing contract end date. The rates of this new Fixed Energy Plan plan will be communicated in your renewal offer letter.

Final Meter Readings

In order to provide you with an accurate final bill, as well as to provide you with a refund if required, please take a final meter reading on the day your contract ends. You can submit your meter reading here

Ensure your payments are up to date

Make sure you have paid any outstanding debt on your account before your contract end date to ensure that your transfer to your new supplier can go ahead. If we owe you credit, this can take up to 7 working days once processed.

If you have any queries, don’t hesitate to get in contact. We hope to work with you again in the future.