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customercare@yuenergy.co.uk

Electricity Emergencies

Power cut or electrical fault?

Power cut or electrical fault?

Stay calm, you’re in safe hands. Here’s what to do if you lose power or need to tell us about damaged power lines or underground cables.

Call 105 to be directed to your local electricity network operator.

This is a free service from most landlines and mobile phones in England, Scotland and Wales.

Please determine if you are in fact experiencing a power cut, or if the incident is an isolated electrical fault within your property.

CHECK – If you neighbours have power, check that your trip switches are on. Trips switches are designed to turn themselves off to interrupt the flow of electricity if a problem is detected with an electrical appliance. If your neighbours are also experiencing a loss of power, it’s likely that you are experiencing a power cut.