0115 697 1806
Smell Gas or Need to Report a Gas Explosion or Fire?
Stay calm, you’re in safe hands. Here’s what to do if you can smell gas or are concerned by any gas-safety related matter.
Call the National Gas Service on 0800 111 999 immediately.
There are a few measures that you can take to help the situation.
Do:
- Turn off the gas supply at the valve unless the meter is in the basement or cellar
- Extinguish all naked flames such as candles
- If you smell gas, evacuate immediately
- Ventilate rooms by opening all windows and doors
Don’t:
- Turn on any electrical switches
- Use any form of naked flame which could ignite the gas, such as: gas hob, smoking, striking any matches
The type of information that the emergency gas service may require will include:
- Site address
- How many people are at the site
- Where you can smell the gas
- Your name and contact number
- Any other circumstances or access details to the site
For immediate emergencies please contact 999, however, 999 should ONLY be contacted if:
- There’s an immediate danger
- Someone needs immediate emergency care
- A crime is taking place or about to happen