0115 697 1806
We know that balancing your energy bills whilst running a business can be tricky, that’s why we’re here to offer tools and support to help you pay your energy bills and manage your account.
How to Pay
When it comes to paying your energy bills, there are several options available to you, so you can choose the one that works best for you.
- Direct Debit: The easiest way to pay, with a direct debit plan, you don’t have to worry about paying your bills on time. We’ll use your meter to generate an accurate bill and take your payment automatically.
- By Phone: You can call our friendly Customer Care team on 0115 975 8234.
- Online: Our online customer portal is an easy way to view and pay your energy bills and manage your account details. If you haven’t already, you can set up your My Account login here.
- Pay-As-You-Go/Pre-Payment Meter: PAYG meters are a flexible way of managing your energy and making payments in smaller chunks. You can top up your meter as much or as little as you want via our app or by going to an in-person PayPoint and paying for your energy before you use it.
If you’re struggling to read your meters or submit a payment, check out our troubleshooting guides or speak to a member of the team on 0115 9758258.
BACS Payments and Overdue Balances
To make a BACS payment, please use the account details provided below.
For Overdue Payments: To avoid additional fees, please make your payment as soon as possible by calling 0115 975 8234 or by transferring the full amount to the account details listed below:
Account Details
Account Name: YU ENERGY RETAIL LIMITED
Account Number: 11029711
Bank Sort Code: 16-16-18
Reference: Please use your Yü Energy account number as the reference for your payment
Late Fees
If your energy payments become overdue, we will contact you with a reminder, letting you know how to get in touch and pay your balance.
If a payment is not made or you do not contact us to discuss your options, you may be subject to a late payment fee of £30.
We will contact you again with a reminder if you still do not submit a payment.
If you do not pay your energy bill in accordance with our Terms &Conditions this will result in further charges.
I Am Struggling to Pay My Energy Bills, How Can I Get Help?
We know times are tough for many business owners, and energy bills can often be a large overhead cost. That’s why we’ve created a range of tools and resources to help make staying on top of your energy easier.
Visit our support section
We’ve created a range of guides covering everything from reading your meters to understanding your bills. Our support section is free and available 24/7 as your first port of call for all your energy-related enquiries.
Get a smart meter
If you haven’t already, getting a smart meter installed is a great way to manage your business energy, saving you time and offering insights that can help you save money. With a smart meter, you can track your energy consumption and identify areas where you can make savings. Your bills will be generated automatically based on your usage, meaning you will no longer have to submit readings or risk overpaying for an estimated bill.
Find out more and book your free smart meter installation here.
Reduce Your Energy Usage
Cutting down your energy bills may be easier than you think, with lots of simple swaps and easy-to-implement changes that you can get started on today. Check out our range of energy saving guides, including industry-specific advice and a step-by-step guide on conducting an energy audit for your business.
You can also find more free advice on energy efficiency and reducing bills from the Energy Saving Trust.
Help and Advice
If your business circumstances have changed and you are unable to pay, please get in touch with us as soon as possible. Our friendly advisors can discuss your options with you and find ways to manage your energy account.
Call us on 0115 975 8234 or email creditcontrol@yuenergy.co.uk.
Terms & Conditions, guides and FAQs can be found online: Help &Support
For additional debt advice, please contact the Business Debt Line:
Confidential Advice: 0800 197 6026
Lines open: Mon – Friday 9am – 8pm
Webchat: Monday – Friday 9am – 6:30pm
For free independent advice about your personal finances, visit Step Change Debt Charity.
What Happens if I Can’t Pay My Bills?
We understand that there are circumstances that may make it difficult to pay your energy bills, and if your account falls behind on payments, you should contact a member of our team on 0115 975 8234 as soon as possible to discuss your options.
We will contact you on multiple occasions to inform you of any outstanding balance and any action that will be taken – this may involve additional fees to your account or passing your details onto our debt recovery partners.
Disconnection is a last resort, and we will seek to come to an arrangement – such as switching you meter to Pay-As-You-Go mode – to resolve the issue first. If your supply is disconnected, you will need to pay your outstanding balance as well as a reconnection fee and a security deposit to restart your supply.
Further Help
For more support, visit our customer support section or get in touch with a member of the team to discuss your options.
If you would like information about the finance options available to your business, you can contact the British Business Bank. The British Business Bank is owned by the UK Government, and is dedicated to increasing the supply of credit to small and medium sized enterprises as well as providing business advice services.
Are Your Personal Finances on Track?
Find out what support you may be entitled to with the Gov.UK Benefits Calculator.