0115 975 8258
customercare@yuenergy.co.uk

How To Pay

Payments are simple and paid monthly in advance

Payments are simple and paid monthly in advance

Direct Debit

Our customers generally pay by variable monthly Direct Debit. It’s a convenient and easy way to pay. Your Direct Debit will be paid one month in arrears and you’ll receive a monthly invoice to reflect this.

The Direct Debit on your bank statement will show as Kensington Power Ltd. Yü Energy is the trading name of Kensington Power Limited.

What we’ll charge you for

Gas and Electricity

You’ll pay a unit charge for each kWh of energy use, together with any other charges that apply to your supply (for example, a standing charge or a capacity charge). To find out more, view our guides in our Help and Support section:

“Understanding your electricity bill”
“Understanding your gas bill”

Water

You’ll pay a unit charge for the amount of water you use together with a fixed standing charge. Pricing is based upon regional wholesale costs. To find out more, view our guide in our Help and Support section:

“Understanding your water bill” (hyperlink)

Keeping us informed

If you change your bank details, please let us know as soon as possible.

Having trouble paying?

If you have concerns regarding your ability to pay your bill you should contact us at the earliest opportunity to discuss payment options.

You’ll find more information in our Terms and Conditions about our charges and payment as well as what happens if you don’t make a payment on time.