Moving Premises and Change of Tenancy

The first thing you’ll need to do is fill in our Change of Tenancy Form. This lets us know that you’re moving in or out of a premises.  

Important: If you need to inform us of a multi-site change of tenancy (more than 10), please contact us, as we cannot complete your change of tenancy through this form.  

When filling out the change of tenancy form, you must provide us with the following documents: 

• Lease/completion of sale documents 

You should also have the following documents on hand as you may be asked to provide information from them:  

• A form of identification; passport, driving license or any document that proves your identity  
• Insurance documents  
• Business rates (in the form of an invoice, previous bill etc)  

Complete Change of Tenancy Form Now 

Once you have filled out and submitted the form and it has been processed, you will be contacted by a member of the team to confirm your successful change of tenancy or to let you know if we need any further details from you.  

• Please note: Filling in the form multiple times or chasing your change of tenancy request will slow down the process. Once submitted, we will contact you should we need further information or to confirm whether we have, or have not, processed your change of tenancy request. 

When changing tenancy, it is important that you notify us as soon as possible, so we can make sure that your final bill is accurate, and we can reimburse any credit remaining on your account.  

Please make sure: 

• You have provided the correct details on your form 
• All the necessary documents have been uploaded correctly  
• The contact details and billing details that you provide are correct and up to date, as these will be used to contact you. (Incorrect details could result in a delay to your change of tenancy) 
• Keep an eye on your emails – we will contact you if we need additional information or to update you with the progress of your change of tenancy 

When you move into new business premises, the existing energy supplier for that property will automatically place you on their Deemed rates. Deemed rates are often higher than the rates you would get with a fixed price contract, so it’s important to review these and secure a fixed contract as soon as possible. 

If you are moving into a new premises, we will need the following details and documents to ensure the process can be completed as quickly and smoothly as possible. 

Details required: 

• Address details of both your new and previous addresses 
• Your meter details (if you have them) 
• Your change of tenancy date 
• Your contact details (these will be used to contact you directly so make sure they’re correct) 
• Your billing address (Can be used to send important communication so make sure its accurate) 

Documents needed: 

• Lease/completion of sale documents (Mandatory) 
• A form of identification; passport, driving license or any document that proves your identity 
• Insurance documents 
• Business rates (in the form of an invoice, previous bill etc)  

To make your moving out process as hassle-free as possible, please make sure you notify us of your move as soon as you can.  

Details required: 

• Account details (account number) 
• Your meter details  
• Your latest meter reading 
• Your change of tenancy date 
• Details of the new tenant (if the lease has been surrendered to them) 
• Your contact details (these will be used to contact you directly to so make sure they’re correct) 
• Your billing address (Can be used to send important communication so make sure its accurate) 
• Details of your landlord  

Documents needed 

• Surrender of Lease (Mandatory)  
• A form of identification; passport, Driving License or any document that proves your identity 
• Insurance documents 
• Business rates (in the form of an invoice, previous bill etc)