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Switching Business Energy Providers

SWITCH YOUR BUSINESS ENERGY OR WATER SUPPLY

Switching supplier can save you money and when running a business, saving money is a priority. If you want to find out if Yü is the best fit for you, we’ve put together a blog with our top three reasons to switch. 

We understand that switching suppliers can be stressful and time-consuming. That’s why our friendly team aim to make your switching process as smooth as possible. Simply follow our guide, or if you’d prefer, call us on 0115 975 8258 and speak to our team of energy experts, who will be happy to help. 

To check if you’re eligible to switch, you’ll need to know which tariff you’re currently on and how long your contract with your current supplier is.  

For any kind of fixed-rate contract: 

  • You can switch if you have 30 days or less left on your contract. 
  • If there are more than 30 days left on your contract, you might have to pay an exit fee, this will need to be discussed with your current supplier. 
  • You can switch for free when your contract comes to an end.  

If you’re not on a fixed energy contract, you should be able to switch at any time, but make sure you check the Terms & Conditions of your current plan to make sure.  

There might be instances where your switch can be objected to by both your current supplier and your chosen future supplier. 

This mainly occurs when your account is in debt, and you owe money to your current energy supplier. In this case, you have the right to switch if the unpaid bill was sent by your supplier less than 28 days ago, or if they failed to send you the bill. 

If the bill was sent 28 days ago or more, then you’ll be unable to switch until you pay the outstanding balance. 

If you have a prepayment meter, you’ll be unable to switch if you owe more than £500 for any of your utilities. 

Your supplier is not legally allowed to deny your switch request without an explanation. If you feel your switch has been objected on an unfair basis you are allowed to raise an official complaint with your current supplier.  

Yes, with the latest SMETS2 smart meters, switching is made simple.  

You won’t need to get a new smart meter, you can switch your provider without any disruption to your supply, meter readings or bills. The process of switching is the same as switching with a traditional meter. 

1. YOUR QUOTE

You will need to agree on a contract start date for a quote to be provided to you. Once you’ve received your quote from our sales team and agreed on a contract, you will be sent a confirmation email. You must ensure all bills are paid and up to date with your existing supplier and that you are within your contract termination window, otherwise, they may object to the transfer. 

Woman helping customer get a business energy quote

2. TRANSFERRING YOUR ACCOUNT

Now you have your quote and have agreed on a contract with our sales team, you will need to tie up any loose ends with your previous supplier. 

If your contract start date is greater than 28 days in future, then we will inform your current supplier of this 28 days prior to that start date.  

If your supply start date is less than 28 days from the date your contract was signed, we can start your supply on the date of your choosing.  

If you are a broker, you’ll need to complete a Letter of Authority and contact your TPI manager or fill in the broker’s support form to inform us of this.  

Once a contract has been signed, the earliest we’re able to switch your supply depends on your supply type: 

  • Gas – 9 days 
  • Electricity – 9 days 
  • Water – 6 days (although this will depend on your current supplier contract) 

You’ll then need to provide us with an opening meter reading within 5 days of the start of your new contract. This will ensure that your closing bill with your old supplier and your first bill from Yü Energy are accurate. 

3. WELCOME!

Your energy supply will be switched over on your agreed transfer day and your contract with Yü will begin! When your supply has switched over, we’ll send you an email with a Welcome Pack, with lots of useful information and tips to help you get started.  

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