We started our company in April 2014 with the vision of becoming the UKs most innovative energy supplier. We wanted to offer a service which was unique to our customers and treat them as individuals and not just another number. We aimed to go above and beyond, within our means, to provide excellent customer service, offer our customers competitive rates and to take away the strain from them so they could concentrate on running their business whilst we took care of sourcing competitive rates and making sure the customer only paid for what they used. We wanted to build strong relationships with our customers, offer competitive prices so that they would renew each year thus increasing our customer portfolio.
Unlike the big energy providers, we offered a service which allowed the customer to directly contact us with a three ring pick up service and the ability to speak directly to their account manager. We offered simple invoices and fixed monthly billing. This allowed the customer to budget their expenditure and they were aware of how much they would be paying each month. The large energy providers, who currently retain a large market share, have simply forgotten the meaning of providing excellent customer service and support and are forgetting that it is this exact customer service and support that brings in revenue for any business.